Privacy policy

Privacy Policy and Refund/Return Policy

1. Introduction
Welcome to Claire and Rose Spa ! Protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information. Additionally, our Refund and Return Policy explains how we handle purchases related to our skincare products and facial services.

2. Information We Collect
We may collect the following types of information when you visit our website, purchase our products or services, or interact with us:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

  • Service Information: Information related to your appointments, preferences, and skincare needs.

  • Usage Information: Data about your interactions with our website, including cookies, IP address, and browsing behavior.

3. How We Use Your Information
We use your information to:

  • Process and fulfill orders and service bookings.

  • Provide customer support.

  • Send updates, promotional emails, and offers (you can opt out at any time).

  • Improve our website, services, and product offerings.

  • Comply with legal obligations.

4. Sharing Your InformationWe will never sell your information. However, we may share your data with:

  • Trusted service providers, such as payment processors or shipping carriers.

  • Legal authorities, if required by law.

5. Protecting Your Information
We implement industry-standard measures to protect your personal information from unauthorised access, loss, or misuse. This includes encryption of sensitive data and secure storage practices.

6. Cookies
Our website uses cookies to improve your browsing experience and analyse website performance. You can disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights
You have the right to:

  • Access and update your personal information.

  • Request deletion of your data (subject to legal obligations).

  • Opt out of marketing communications.

To exercise these rights, please contact us at claireandrosespa@gmail.com